Dear Valued Customer,
After eight weeks on the job, I am excited by the opportunities and challenges I see to ensure that we are building and developing products that drive value for you, your business, and your consumers.
We have embarked on a journey to change our approach to quality and are embedding a quality mindset through every step of the product development process from design to delivery. For those of you who have met me in person already, you’ve heard me talk about “Shift-Left” testing. This is one element of our new approach and processes that means we are testing and iterating much earlier in the development lifecycle. However, none of this matters unless each of you see and feel a difference when working with our platform and applications - which is why we want to hear from you. Here are a couple of ways that you can give us the feedback we need to continue to improve:
We are launching a quarterly NPS survey. This will launch in our app and should only take a few seconds for you to complete.
I would always like to hear from you. If you have specific feedback on our products, please email me at Shantanu@reputation.com
I look forward to working with all of you to ensure that we help you deliver on your brand promise while providing a platform that allows you to manage, measure and scale your reputation in your markets.
Sincerely,
Shantanu
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Watch on Demand
Did you know that 3 weeks without a review will likely impact your score?
In this webinar, we’ll help you:
- Understand the Industry Standard and Best in Class comparisons
- Identify the 3 recommendations you can do immediately to improve your score.
April 2, 2024 12pm CT
Register Now
Mark your calendars for May 30, 2024 at 11 am ET!
Reputation Academy Day (RAD) is an opportunity to educate and showcase our on-demand learning resources to our customers.
This year we are bringing RAD to the comfort of your very own workspace. We will be offering LIVE and On Demand resources covering everything from:
- Tips on how to increase your Reputation Score
- Understand your insights
- Maximizing your platform knowledge across reviews, listings, surveys, actions, social and so much more!